Privacy policy

PRIVACY POLICY

1. Data Controller

Cal Cigarro S.L.
Tax ID (CIF): B55257836
Address: Sant Dionís, No. 1, 17190 Salt (Girona), Spain
Email: info@calcigarro.cat
Telephone: +34 690 317 021

2. Purpose of Data Processing

Personal data provided by users will be processed for the following purposes:

  • Managing user registration.

  • Processing and managing orders.

  • Organising deliveries and collections.

  • Managing payments and invoicing.

  • Handling enquiries, incidents, and complaints.

  • Complying with legal obligations.

  • Sending marketing communications relating to Cal Cigarro products and services where consent has been provided.

3. Legal Basis

Personal data is processed on the basis of:

  • Performance of a sales contract.

  • Compliance with legal obligations.

  • User consent for marketing communications.

  • Legitimate interest in maintaining and improving the service.

4. Categories of Data Processed

The following categories of data may be processed:

  • Full name.

  • Postal address.

  • Email address.

  • Telephone number.

  • Order information.

  • Billing details.

Cal Cigarro does not store complete payment card information.

5. Data Retention

Personal data will be retained:

  • While an active commercial relationship exists.

  • For the periods required by tax, accounting, and consumer protection legislation.

  • Until the user requests deletion where processing is based on consent.

6. Data Recipients

Personal data may be shared with:

  • Financial institutions for payment processing.

  • Technology service providers required for operating the website.

  • Public authorities where legally required.

Personal data will never be sold or transferred to third parties for unrelated commercial purposes.

7. User Rights

Users have the right to:

  • Access their personal data.

  • Rectify inaccurate information.

  • Request deletion.

  • Restrict processing.

  • Object to processing.

  • Request data portability.

Requests may be submitted to:

info@calcigarro.cat

Proof of identity may be required.

8. Supervisory Authority

Users may lodge a complaint with the Spanish Data Protection Agency (AEPD) if they believe their rights have not been adequately addressed.

9. Changes to this Policy

Cal Cigarro reserves the right to amend this Privacy Policy to reflect legal, operational, or technical changes. The current version will always be available on the website.